1. Who most likely is listening to this message?

A customer
A salesperson
A delivery person
An accountant

2. How can the caller update the account balance?

By calling another number
By calling back later
By staying on the line
By pressing a number

3. How long will the caller have to wait to speak to an operator?

2 minutes
3 minutes
4 minutes
5 minutes

4. What is the report mainly about?

The hosting of a future sporting event in the city
The increase of ticket sales due to the team’s popularity
The increasing cost of ticket prices
The performance of the city’s baseball team

5. What does the speaker say is another option the team has to control the situation?

Trade away their key players
Get other investors involved
Pay the manager less money
Move the team to another city

6. According to the report, how will the fans react?

They will stop going to the games
They will continue to cheer for the team
They will boycott the games
They will ask for refunds on the tickets

7. Where is the announcement taking place?

In a restaurant
In a library
In a bookstore
In a hospital

8. Who should head over to the check-out counter now?

People who wish to borrow books
Patrons who want to purchase some goods
Customers who want to be led to their tables
Patients who want to check out of the hospital

9. What day of the week is it today?

Monday
Tuesday
Wednesday
Thursday

10. Why is the speaker leaving the message?

To arrange a time for a job interview
To convey the result of the interview
To inform of a change in the orientation date
To welcome a guest from New York

11. How many people did the company interview?